Corporate/DMC FAQs

Corporate
/DMC FAQs

You have
questions,
WE HAVE
ANSWERS.

1. How can I make a reservation?

Making a reservation with La Class Transportation is easy! If you know what kind of vehicle you need, and already have a trip itinerary planned, simply click here to enter our Quick Reservation system, where you can book your vehicle in only three easy steps.

However, one of the best parts of being a corporate customer with La Class Transportation is our Corporate Account system, where you can:

  • Log in to your own pre-setup account
  • Book trips and reserve vehicles at your convenience, without having to call
  • Set up all billing and payment information
  • Download copies of manifests, invoices, and receipts

We know managing transportation for a large organization can be a challenge, so we’ve worked hard to make it as easy for you as possible – click here to get started with your own corporate account, and see how easy doing business with La Class Transportation really is!

2. Will I receive a confirmation?

Yes. After we receive your online reservation or book your bus over the phone, we will send you a confirmation via email, which will include your trip details and payment terms. Once you receive your confirmation, we ask that you double-check all the information, to make sure everything looks accurate – then you’re all set!

3. What are your payment terms?

In most cases, we will ask for a 25% deposit within 2 weeks of booking, and full payment before trip departure. Your payment can be made by check, or by credit card with a Visa, Mastercard, or American Express.

4. How soon should I book my vehicle?

The sooner the better! We want to make sure we can accommodate all your transportation needs, but we do book up frequently, especially during busy times like weekends and holidays. If we have other vehicles available, we will be happy to take reservations on short notice, but booking as soon as possible is always recommended.

5. Can I book last minute?

Yes, we’ll always do our best to accommodate your transportation needs – as long as we have a vehicle available, we’ll do our best to get you taken care of, even at the last minute! However, if you do happen to have a last minute request, please call our office directly to make sure you get the fastest response.

6. Can La Class take care of my transportation both in San Diego and at my destination in another city/country?

Yes we can! One reason we are so proud of the way we serve our customers is that we can truly be your “one stop shop” for transportation when you are traveling on business out of state or abroad, thanks to our unique reservation network. With one phone call, we can take care of your transportation both here in San Diego and at your destination, whether it’s Dallas, London, or Beijing!

7. What if my trip runs longer than scheduled?

As long as your vehicle does not have another trip scheduled, we will be happy to accommodate trips that go longer than planned. A trip may be extended with approval from central dispatch, and will be charged by the hour once 15 minutes or more of overtime has been accrued.

8. Who pays for things like tolls, parking, and driver lodging on overnight trips?

Unless other arrangements are made beforehand, it is the client’s responsibility to pay for any tolls or parking fees that are incurred during the trip, along with driver lodging on multi-day trips.

9. Is it normal to tip the driver?

Our drivers will be professional and courteous to you at all times no matter what, but a tip after a job well done is always appreciated! If tipping, it is preferred to give your driver cash in person; however, you can request to have a certain amount added to your bill as a gratuity, and we’ll make sure it is passed on to them.

10. Are you fully licensed and insured to transport people?

Absolutely! We are licensed by the Public Utilities Commission, which is the governing body in charge of hired transportation in the state of California, and we also carry insurance policies that cover all our vehicles over and above the amount required by law. In addition, we are licensed by the U.S. Department of Transportation, which allows us to do interstate transportation as well.

11. What kind of inspections do your vehicles go through to make sure they work properly?

At La Class Transportation, we maintain all of our vehicles to the highest standards in the industry to make sure you have a safe, reliable ride. However, our vehicles are also inspected twice a year by the California Highway Patrol to ensure compliance with safety standards.

12. Can I request a certain driver?

Absolutely! We know that our clients often develop a friendly relationship with their drivers, and will be happy to match you with your preferred driver whenever possible.

13. Our business/organization often discusses sensitive business information during our trips – how can we know that information will stay confidential?

At La Class Transportation, we have a large client roster that includes many high-profile business executives and celebrities, and we understand that while privacy is important to every customer, it is an especially high priority to customers like these, where there is often much more at stake. We are happy to provide and sign confidentiality agreements for our drivers and any other staff that may happen to be present while sensitive information is being shared, to give you the peace of mind that both you and your information are in safe hands when you travel with us.